We may have to collect and use information about people with whom we work, and patients who we provide a service to. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.
We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.
To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).
This policy applies to the processing of personal data and special category data in manual and electronic records kept by us in connection with our human resources function as described below. It also covers our response to any data breach and other rights under the GDPR.
This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals. It applies to the personal data and special category information of patients.
“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.
“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).
“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.
“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Protection Principles
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
- processing will be fair, lawful and transparent
- data be collected for specific, explicit, and legitimate purposes
- data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
- data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
- data is not kept for longer than is necessary for its given purpose
- data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
- we will comply with the relevant GDPR procedures for international transferring of personal data
Types of data held
We keep several categories of personal data on our employees, relevant individuals and patients in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee relevant individual and we also hold the data within our computer systems, for example, our holiday booking system and dental software.
Specifically, see the privacy notice for employees and the privacy notice for associates for details of information kept by the practice. These are available from the practice manager.
The following policies contain details of information relating to patients and are available from the practice manager:
Patient Privacy Notice
Data Management policies, procedures & protocols
Care pathway policies, procedures & protocols
All of the above information is required for our processing activities. The Data Audit shows the legal basis for processing the information.
Patient, employee & relevant individual rights have the following rights in relation to the personal data we hold:
- the right to be informed about the data we hold on you and what we do with it;
- the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests”;
- the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
- the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
- the right to restrict the processing of the data;
- the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
- the right to object to the inclusion of any information;
- the right to regulate any automated decision-making and profiling of personal data.
In order to protect the personal data of relevant individuals, those within our business who must process data as part of their role have been made aware of our policies on data protection.
We have also appointed Heather Fair with responsibility for reviewing and auditing our data protection systems.
Lawful Basis of processing
We acknowledge that processing may be only be carried out where a lawful basis for that processing exists and we have assigned a lawful basis against each processing activity.
Where no other lawful basis applies, we may seek to rely on the consent or a patients consent in order to process data.
However, we recognise the high standard attached to its use. We understand that consent must be freely given, specific, informed and unambiguous. Where consent is to be sought, we will do so on a specific and individual basis where appropriate. Patients, employees and relevant individuals will be given clear instructions on the desired processing activity, informed of the consequences of their consent and of their clear right to withdraw consent at any time.
Access to data
As stated above, patients, employees and relevant individuals have a right to access the personal data that we hold on them. To exercise this right, a Subject Access Request should be made. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.
No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the person making the request. In these circumstances, a reasonable charge will be applied.
Further information on making a subject access request is contained in our Access to Information held by the practice (Subject Access Request) policy.
CD Fair Dental may be required to disclose certain data/information to any person. The circumstances leading to such disclosures for employees & relevant individuals include:
- any employee benefits operated by third parties;
- disabled individuals – whether any reasonable adjustments are required to assist them at work;
- individuals’ health data – to comply with health and safety or occupational health obligations towards the employee;
- for Statutory Sick Pay purposes;
- HR management and administration – to consider how an individual’s health affects his or her ability to do their job;
- the smooth operation of any employee insurance policies or pension plans;
- to assist law enforcement or a relevant authority to prevent or detect crime or prosecute offenders or to assess or collect any tax or duty.
The circumstances leading to disclosures for patient information are outlined in the communications policy and patient privacy notice, and responsibility for disclosure rests with the responsible dentist.
These kinds of disclosures will only be made when strictly necessary for the purpose.
All our employees and relevant individuals are aware that hard copy personal information should be kept in a locked filing cabinet, drawer, or safe.
Employees and relevant individuals are aware of their roles and responsibilities when their role involves the processing of data. All employees are instructed to store files or written information of a confidential nature in a secure manner so that are only accessed by people who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.
Where data is computerised, it should be coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up. If a copy is kept on removable storage media, that media must itself be kept in a locked filing cabinet, drawer, or safe.
Employees and relevant individuals must always use the passwords provided to access the computer system and not abuse them by passing them on to people who should not have them.
Personal data relating to employees and relevant individuals should not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it should be protected by:
- ensuring that data is recorded on such devices only where absolutely necessary.
- using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted.
- ensuring that laptops or USB drives are not left where they can be stolen.
Failure to follow the CD Fair Dental’s rules on data security may be dealt with via the CD Fair Dental’s disciplinary procedure. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure.
Third party processing
Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the CD Fair Dental’s commitment to protecting data.
International data transfers
CD Fair Dental does not transfer personal data to any recipients outside of the EEA.
Requirement to notify breaches
All data breaches will be recorded on our Data Protection Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.
More information on breach notification is available in our Breach Notification policy.
New employees and relevant individuals must read and understand the policies on data protection as part of their induction.
All employees receive training covering basic information about confidentiality, data protection and the actions to take upon identifying a potential data breach.
All dental locums, and associates will read & sign the Policy file covering basic information about confidentiality, data protection & the actions to take upon identifying a potential data breach.
The nominated data controller/auditors/protection officers for the Company are trained appropriately in their roles under the GDPR.
All employees and relevant individuals who need to use the computer system are trained to protect individuals’ private data, to ensure data security, and to understand the consequences to them as individuals and the CD Fair Dental of any potential lapses and breaches of CD Fair Dental policies and procedures.
CD Fair Dental keeps records of its processing activities including the purpose for the processing and retention periods in its HR Data Record and Data Protection Register. These records will be kept up to date so that they reflect current processing activities.
Data Protection Compliance
Our Data Protection Officer is:
CD Fair Dental
29 Wallace Avenue
028 9266 3222